Frequently Asked Questions

How Long Does Shipping Take?

Orders are processed Monday through Friday and are typically shipped within 1 business day. Orders placed before 12 PM EST are usually processed the same day.

Once shipped, most U.S. orders arrive within 2–4 business days via USPS. International shipping times may vary depending on your location.

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How Do I Track My Order?

After placing your order, you'll receive an order confirmation email. Once your order has been processed and shipped, you'll receive a second email containing your tracking information.

You can also track your order anytime by clicking "Track Orders" on our website and entering the email address used at checkout along with your order number.

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Do You Ship Internationally?

Yes. Wavy Merch ships worldwide. International delivery times vary by country and customs processing. Customers are responsible for any applicable duties, taxes, or import fees charged by their country.

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What Happens If My Tracking Says Delivered But I Haven't Received My Package?

Sometimes carriers mark packages as delivered before they actually arrive. We recommend:

- Waiting 24–48 hours after the delivery notification.
- Checking with family members, roommates, neighbors, or your local post office.
- Contacting USPS with your tracking number for additional information.

If your package still cannot be located, contact us at support@wavymerch.com and we'll do our best to help.

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What Happens If My Order Is Lost In Transit?

If your package appears to be lost during shipping, please contact us at support@wavymerch.com. We'll work with the shipping carrier to investigate and help find a solution.

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I Entered The Wrong Shipping Address. What Should I Do?

Please contact us immediately at support@wavymerch.com.

If your order has not yet been processed, we may be able to update the address. If the package has already shipped and is returned to our warehouse, the customer will be responsible for any return and reshipping charges required to send the package again.

To avoid delays, please double-check your shipping address before placing your order.

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What Payment Methods Do You Accept?

We currently accept:

- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Shop Pay
- Apple Pay
- Google Pay

Available payment options may vary depending on your location.

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What Is Your Return Policy?

Due to the nature of our grooming products, all sales are final.

However, if your item arrives damaged or defective, please contact us within 30 days of delivery. We'll gladly replace any defective products and work with you to make things right.

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What If My Brush Has Missing Bristles?

A few loose bristles are normal with natural boar bristle brushes. However, if your brush has a large exposed hole or a manufacturing defect, contact us within 30 days and we'll gladly replace it.

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