Refund policy

Returns & Refund Policy – Wavy Merch

At Wavy Merch, we take pride in the quality of our products and stand behind every order.

Returns (Used Items)

Due to the nature of our products (brushes, durags, and grooming items), we do not accept returns on used items for hygiene and safety reasons.

To be eligible for a return:

Item must be unused
In original packaging
Requested within 14 days of delivery

Product Issues & Replacements

If your item experiences a manufacturing defect within 14 days of use, we will gladly offer a replacement.

Examples of eligible issues include:

Durag stitching becoming loose or ripped
Entire bristle clusters falling out of a brush
Structural defects that affect product performance

Proof Required

To process a replacement, you must provide:

Clear photo or video evidence of the issue
Order number

This helps us verify the defect and improve product quality.

Non-Eligible Situations

We do not offer replacements for:

Normal wear and tear
Improper use or damage caused by misuse
Minor cosmetic imperfections that do not affect performance

Refunds

Refunds are only issued if:

Item is returned unused and approved
Order is cancelled before shipping

Approved refunds are processed to your original payment method within 5–10 business days.

Contact Us

To request a return or replacement, please contact:

support@wavymerch.com

Include:

Your order number
Description of the issue
Photo/video proof (if applicable)

Right of Withdrawal (EU Customers)

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

How to exercise your right of withdrawalTo exercise this right, contact us at [your email address] before the 14-day withdrawal period expires. You may use the following model withdrawal statement:

"I hereby give notice that I withdraw from my contract of sale of the following goods: [product name], ordered on [date], received on [date]. Name: [your name]. Address: [your address]. Date: [date]."

Returning your order Once you've notified us, you must return the goods to us without undue delay and no later than 14 days after informing us of your decision to withdraw. Return shipping costs are [your responsibility / covered by us].

Refunds We will refund all payments received from you, including standard delivery costs, within 14 days of receiving the returned goods. Refunds will be issued using the same payment method as your original purchase.

Conditions Returned items must be unused and in their original packaging.